An entire operation, in your pocket.
ZamZam runs multiple F&B outlets. Managing tasks, reviews, and infrastructure across all of them was a mess. We built them a native iOS admin app — from zero to live on TestFlight.
Multiple outlets. No single view. Everything managed in WhatsApp and spreadsheets.
ZamZam operates across several F&B locations. As the business scaled, so did the chaos — tasks going untracked, customer feedback buried, infrastructure issues slipping through. There was no tooling built for how they actually operated. Off-the-shelf solutions didn't fit. The ask: build something from scratch, ship it fast, and make it feel native on iOS.
By The Numbers
What We Built
Overview Dashboard
A real-time command centre — CSAT scores, complaint trends, quick insights, and trendlines across all outlets at a glance.
Task Management
Full task lifecycle tracking across outlets — assign, prioritise, filter by status, and close. Built for teams operating across multiple locations.
Reviews & Feedback
Customer review aggregation with resolution tracking. Critical feedback flagged. Outlet-level sentiment breakdowns. Nothing falls through the cracks.
Infrastructure Tracker
Track physical infrastructure health per outlet — equipment, facilities, and issues — all in one place.
AI Studio
An internal product and category management layer — add products, manage categories, and handle studio-level operations from the app.
Build & Distribution Pipeline
End-to-end EAS build pipeline with App Store Connect submission. Delivered as a live TestFlight app — not a prototype.
Done doesn't mean handed over.
Done means live, running, and in the hands of the people it was built for.
We stay close until that moment — through the builds that fail, the edge cases that surface at 11pm, the last-minute changes that need to ship before morning.
That's what it takes. That's what we sign up for.
